What does it look like when a bank truly works for you?
We save you time, effort – and money!
For over 20 years of operating on the Serbian market, we’ve changed the number and design of our branches, the names of our products, the faces of our marketing campaigns, and the functionalities of our official website. But one thing has remained constant – our core mission: delivering customer satisfaction through the services we provide.
Continuously improving our services can be costly and often requires complex technological and system upgrades. But it’s all worth it when it makes things easier for you – our client. We understand that life doesn’t give you a break, which is why we’re always looking for new ways to take the load off your shoulders!
Here are five of the most important ways we do just that.
#1 We save you the mental load – by guiding you through the entire process
Whether you're applying for your first loan ever, or just your first one with us, we're here to support you every step of the way. Our advisers are experienced, specially trained professionals who genuinely care about making sure you leave the branch satisfied. They’ll help you understand how to submit your application with ease, what documents you’ll need, and what limitations might apply. You'll also get a clear overview of timelines, expectations, and the benefits you enjoy as a ProCredit Bank client.
Every question has an answer – and our team will make sure you get it.
#2 We save you from queuing – no waiting lines at our branches
They say “good things come to those who wait” – but we don’t subscribe to that philosophy. Thanks to our efficient and personalised approach to every client, we’ve fully streamlined our in-branch processes. That means no queues. No waiting.
Our clients are on a first-name basis with our advisers – they can get in touch at any time to find out exactly what they need to prepare in advance, so that their visit to the branch is reduced to a simple signature. It doesn’t get more efficient than that!
#3 We save you the trip to our branch – our loan process is fully available online
Most people are already familiar with shopping from the comfort of their sofa – and now, you can even apply for a loan from the comfort of home! Based on valuable feedback from clients, partners, and employees, ProCredit Bank has developed digital channels that allow you to easily access the information you need, submit a loan application or service request, or transfer funds when timing is critical.
You can quickly and easily apply for a cash loan via our official website. Just like in a branch – only faster and easier!
#4 We save you from confusing bank jargon – by clearly explaining your rights and obligation
Tiny print beneath the loan terms? We’ve had enough of that. We spare you the headache of confusing banking terminology by clearly explaining anything you’re unsure about – whether it’s related to your loan conditions, the application process, or any other product or service we offer.
What do you get? Clear, concise, and easy-to-understand communication. What do we get? An informed client who knows exactly what they need – and how their adviser can help them achieve it.
#5 We save you from uncertainty – by approving your loan the same day
Time is money – and it’s your money. That’s why ProCredit Bank is committed to removing the uncertainty that can often come with banking products.
With us, you’ll always know exactly:
• What to expect from the bank
• What your obligations are
• When to expect feedback
• When your funds will be disbursed
When it comes to cash loans – there’s no guesswork involved. You know your loan will be approved on the same day. Fast approval of cash loans is a hallmark of ProCredit Bank – and one of the benefits our clients mention most often.
We have big plans for the next 20 years, but we’re sticking to what we’ve always done best:
saving you from unnecessary stress, costs, and delays.
Whether you’re tired of complicated banking language, queues at branches, or procedures that seem to go on forever – ProCredit Bank is here to simplify, speed up, and deliver exactly what you need. Is it time for a new cash loan, a bigger flat, that long-awaited trip, or the car of your dreams?
We make it all happen – because we’re here to save you!
