The social dimension of sustainability at ProCredit Bank 

Social responsibility through genuine care for people

We believe that success is measured not only by financial results but also by the positive impact we have on people and communities.

Our approach to social responsibility is long-term and strategic. 

We are convinced that only through genuine care for people can we build a sustainable and equitable financial system.

Social aspects of sustainability 

For us, the key areas cover all aspects of the Bank’s relationship with people – employees, clients, communities, and society as a whole, such as:

Responsibility towards our employees

• Diversity and inclusion: We promote equal opportunities regardless of gender, race, age, disability, sexual orientation, or other personal characteristics.
• Health and safety: We ensure a safe and healthy working environment.
• Development and education: We invest in continuous training, professional development, and mentoring programmes.
• Employee satisfaction and engagement: We conduct regular surveys and involve employees in decision-making.

Responsibility towards our clients

• Financial inclusion: We provide access to financial services for vulnerable and underserved groups (e.g. rural populations, the elderly, and young people).
• Consumer protection: We apply transparent conditions, fair treatment, personal data protection, and actively participate in combating financial fraud.
• Digital accessibility: We develop digital solutions that are easy to use and accessible to all.
   

Responsibility toward our community (CSR)

• Social responsibility: We participate in local projects through donations and employee volunteering.
• Sustainable financing: We support projects with a positive social impact.
• Partnerships with various organisations: We engage in initiatives that contribute to community development.